Delivering Exceptional Customer Support
Delivering excellent customer service is essential in today’s competitive landscape. Our support features provide the tools necessary to enhance customer interactions and ensure a stellar live chat experience. With a focus on efficiency and user satisfaction, our system is designed to connect you with your customers seamlessly.
Support Chat Admin
- Manage all conversations and users from a centralized interface, ensuring that every customer query is addressed promptly. Forget about scattered communications; our Support Board keeps you and your customers happily connected.
Key Functionalities
- Delete messages: Remove any inappropriate or irrelevant messages quickly.
- Download conversations: Keep records of important interactions for future reference.
- Search for conversations: Easily locate past discussions with a robust search feature.
- Online and typing status: Monitor real-time user engagement to enhance response strategies.
- Integrated multilingual knowledge base: Create a help center accessible from chat or a dedicated page to reduce repetitive queries.
Message Editor
- Craft engaging messages using over 3000 emojis and markdown syntax. Surprise users with personalized voice messages and easily attach media and files.
Editor Features
- Text formatting and markups: Improve message readability and appeal.
- Attachments: Share documents, images, and files instantly.
- Saved Replies: Save frequently used responses and link them to chatbots for automated replies.
Departments
- Organize conversations by assigning departments to agents, improving accountability and response times.
Department Capabilities
- Department email notifications: Notify agents of relevant new messages.
- Update conversation departments: Reassign conversations easily.
- Restrict access: Control which agents can view specific conversations.
Notifications
- Engage visitors with a comprehensive notification system that keeps users and agents informed.
Notification Types
- Email Alerts: Email notifications for every new message.
- Push Notifications: Instant browser alerts for new messages.
- Desktop Notifications: Real-time alerts on agent desktops.
- SMS Notifications: Text alerts for critical updates.
- Flash Notifications: Browser tab title updates for new messages.
Chat Queue
- Real-time queue management displays waiting position and estimated time while automatically distributing chats among agents.
Chat Queue Features
- Queue position and waiting time: Keep users informed.
- Max concurrent chat limits: Control agent workload.
- Real-time updates: Instant queue status changes.
Omni-Channel Experience
- Manage conversations across WhatsApp, Facebook Messenger, Telegram, emails, and SMS from one unified interface.
Supported Channels
- Messenger
- Telegram
- Emails and Text Messages
Translations & Smart Reply
- Communicate effortlessly using real-time translations that automatically convert messages between users and agents.
Smart Reply Feature
- Real-time suggestions: Provide agents with instant response recommendations to improve efficiency.
